Queen Street Veterinary Services COVID-19 notice – *update* March 27, 2020

For the safety of our staff and clients we are closing our office for regular appointments effective immediately. We are working with a reduced number of staff and will do our very best to help you and your pets during this challenging time.

COVID-19: If anyone in your household has tested positive for COVID-19 and your pet is sick, please call the Ontario Veterinary College, Small Animal Hospital at 519-823-8830

VETERINARY CARE:

EMERGENCIES: WE WILL CONTINUE TO PROVIDE EMERGENCY CARE AT THIS TIME. WE WILL BE CONTINUING OUR ON CALL ROTATION WITH KINCARDINE VETERINARY & RIPLEY VETERINARY. PLEASE CALL 519-396-3647 TO REACH THE ANSWERING SERVICE WHO WILL CONTACT THE VET ON CALL IN THE AREA.

SICK PATIENTS: PLEASE CALL THE OFFICE, WE WILL STILL BE MONITORING THE PHONES MONDAY TO FRIDAY 9-5. WE WILL SCHEDULE YOU IN AS WE HAVE AVAILABILITY. PATIENTS WILL MOST LIKELY BE ADMITTED INTO THE BUILDING. WE WILL HAVE YOU EITHER WAIT IN YOUR CAR OR COME BACK AT A SPECIFIC TIME.

FOOD, PRESCRIPTION, PARASITE PREVENTION AND OTHER SUPPLIES:

When possible please use our webstore, or email us at [email protected] with your order requests. We have been facing a shortage of food in the hospital as our delivery truck also delivers to the hospitals in the area – they cannot always physically fit all the food and medications needed at this time. Please allow a week for special orders by phone, at this time the webstore can still deliver within 2 business days. Webstore deliveries for pick up in clinic come with our regular order and may be delayed as above. If you are picking up a webstore order, please come to the clinic during the hours outlined above.

PICK UP:

MONDAY TO FRIDAY: 11-NOON, 4-5 PM

DELIVERY:

In town, deliveries are $7. If we have stock of the item you need we can often get it to you within the day, however, please leave 2-4 business days for this service.

PAYMENTS:

At this time we are not accepting cash payments. You can call in your credit card in advance, tap for purchases under $100 or e-transfer to [email protected].

WEBSTORE:

When possible, please use our webstore to pre-order and pre-pay your orders. You can have your order delivered to the clinic for free and pick up or, food delivery on the webstore is $7 and comes by Purolator to your home. From the main page of our website click on the menu, then ‘online store’.

FAQ (Frequently asked Questions)

-What should I do if my pet is due for their annual and can’t get vaccinated due to these delays?

Assuming your pet has been up to date and regularly vaccinated, they will have some lasting immunity which will be somewhat protective for a month or two after they are due. This immunity will not be as strong as it was previously, so it is important to minimize their exposure to wildlife, other dogs who’s vaccine history is unknown etc. Effectively you’ll need to socially isolate your pets too.

-What about heartworm/tick testing for my dog?

If you are concerned your pet is showing symptoms of drinking/peeing excessively, lameness that is shifting to different legs or coming/going, or if your pet is showing other symptoms please call. Otherwise, we will likely be running heartworm/tick testing clinic once the COVID closures come to an end. At this time, unless a patient is symptomatic we cannot offer testing.

-What about heartworm/tick/parasite medication?

We will still be dispensing this to our regular clients even if they are overdue for their annuals because of the COVID closures. Please order on our webstore, email or call us to order in advance. Please call 1-2 business days before you need it though.

-What about prescription food?

Please order on our webstore when possible. We are doing our best to stock the hospital, that being said we have had extremely high volume of requests over the past week. At this point we have a fairly good supply. Please call in advance to make sure we have your food set aside for you when you come to pick it up.

-What about my pet’s prescriptions?

We will still be filling prescription requests. Please allow 1-2 business days, and use the webstore to order if possible.

-What can I do to keep my pet healthy over the next while?

Cats – try to keep them indoors when possible this will reduce their risk of injury

Dogs – when possible walk dogs on leash, this will reduce the risk of accidental injury

-My pet’s food is not available, what do I do?

When possible keep a two week supply of food so you don’t run into a cold turkey diet change. If your pet is on a prescription diet please call us, we will guide you on the best course of action. If your pet is on a regular adult diet, transition for as long as you can onto the new diet. If you have been feeding a good quality diet, feeding some ‘junk food’ for a few weeks/months won’t likely affect them too much. Make sure to get them back on their most nutritional diet as soon as possible.

How to Contact us:

1) [email protected] – we will be monitoring this during business hours only. Do not email us for emergency/urgent requests.

2) Call us: 519-396-3647. We will do our best to answer your call, please be patient with us as we are now working with a lower number of staff, and our staff are often involved in patient care.

Please do not use facebook for contacting us regarding patient care or orders, our account is not regularly monitored.